Exchanges & Returns
At The Rig Hong Kong we understand that sometimes things just don't work out, and that is why we have a 30 day returns policy for all items on our permanent collections.
Please email firstname.lastname@example.org detailing the reasons you wish to return the item and stating whether you would like a refund, or an exchange.
From date of purchase, you have a 30 day period in which you can return or exchange any items that were purchased at full-priced.
Items purchased during pre-orders can only be refunded to store credit. Unfortunately, they are not exchangeable.
Returned items must remain in the original packaging and be unused, all items will be inspected once returned and you will receive an email confirming they are in the original condition. Upon confirmation of this, a refund will be credited to the payment method used for the original transaction or an exchange will be agreed. Any returns considered unsuitable will not be credited and the item will be returned to you, you will be informed by email.
In regards to faulty items, The Rig Hong Kong team once returned, on occasion we may need to refer these cases to the manufacturer to make a decision. You will be informed of the decision by email, upon confirmation of the fault a refund will be credited to the original form of payment.